Bar Supervisor

Job Title: Bar Supervisor

Department: ResortBar

Responsible to: Resort Food and Beverage Manager

Responsible for: Being a Top Performer Barman

Hours: 45 hours over 5 days

Scope and general purpose

Supervise the bar service on your shift to exceed the expectations of our guests in bar service to a five-star standard, by creating unforgettable memories and inspiring and challenging yourself to deliver them with passion.

Main Responsibilities Guests & Quality

• host and coordinate the bar experience at the Bo and Muc & Whisky Bar for all guests to a +1 standard.
• ensure that service is delivered with excellent product knowledge and a professional understanding of menus, cocktails, beers, spirits wines and suppliers.
• prepare bills, and process guest payments and transactions using the POS system.
• communicate with guests to resolve issues, and complaints to ensure satisfaction.
• ensure the "cash-up" of the takings, to record and store safely.
• ensure the "lock-up" procedure of the bar at the end of service so the building is secure and safe.
• Assist and co-ordinate the cleaning of bar, and guest areas so that it is always of the highest order.
• Liaise with the Resort Food and Beverage Manager in supporting professional drinks service and knowledge.
• Communicate effectively with the food service team and other departments and assist when necessary or upon request by a Manager.
• assist with the service of food as required to support the restaurant teams.

Team

• assist with drinks training for the team as required by Management to influence up-selling and suggestive selling.
• assist with departmental training for yourself and others when necessary.
• ensure the rules for alcohol service to the team are always upheld.

Productivity

• To assist with the completion of departmental checklists, cleaning rotas and operation procedures to ensure maximum efficiency.
• Ensure bar stock is monitored to ensure all stock items for the bar are available and do not run out.
• Regularly monitor stock for quality and use by dates to ensure efficient and effective rotation and compliance.

Health & Safety

• Supervise the health and safety on shift, record and diagnose hazards
• Ensure complete compliance of self and team with Health & Safety regulations.
• Ensure the psychological safety of all team members so they do not fear speaking to you and any other member of the team.
• To assist with implementation of any new policies, practices to ensure a continuous process of improvement within departments.
• To apply the safe service of alcohol in line with the Licensing (Scotland) Act 2005.

Sustainability

• Proactively supervise ESG on your shift in reducing energy consumption and wastage, and creative ideas for embedding the policy within your team and your department.
• Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

ESSENTIAL REQUIREMENTS

• At least 12 months bar experience.
• UK passport/Pre-Settled Status and/or valid visa
• Wine Knowledge
• Whisky and Gin Knowledge
• Cocktail Knowledge
• Passionate about Food