Baggage Attendant

The Peninsula London is delighted to announce that we are seeking a Baggage Attendant that will have an instrumental influence on the arrival and departure experience. Being responsible for impeccable service to our guests ensuring a warm welcome or fond farewell, handling the guest property with care and consideration. This position will work within a team and report to the Guest Services Manager. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with a personalised and attentive dedicated team to look after them.

Anexceptional opportunity to join our high-profile flagship hotel in London.

Market-leading remuneration, service charge, and attractive benefits

Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Handle all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures.
• Ensure prompt delivery and pick up of luggage to the guest accommodation by adhering to the guest service principles.
• Welcome guests in the forecourt, assist guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General requirements

• Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role. (Front Office or Concierge)
• Hospitality-related certification or alternative.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.