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Assistant Service Manager

Posted 10 hours 21 minutes ago by Steven Eagell Limited

Permanent

Full Time

Other

Staffordshire, Wolverhampton, United Kingdom, WV107

Job Description

Responsibilities

Support the Service Manager in the day-to-day running of the service department, helping to maintain high levels of customer care and team engagement.
Assist in delivering a seamless customer experience by working closely with colleagues across Sales, Parts and Administration to promote customer retention and referrals.
Support the Service Manager in monitoring team performance, coaching colleagues, and ensuring customer service standards are maintained.
Act as a role model by demonstrating the behaviours and values associated with the Toyota Experience and Toyota Brand Values.
Provide guidance and support on routine service department matters, including customer queries, warranty administration and workshop processes, escalating issues where appropriate.
Work closely with the Service Advisors and workshop team to ensure key departmental processes are followed and customer concerns are addressed promptly and professionally.
Assist with local marketing initiatives and promotions, encouraging the team to identify opportunities to increase sales of Toyota parts and accessories.
Help ensure customer opportunities identified by other departments are communicated and followed up appropriately.
Maintain regular contact with customers following service or repair work, helping to ensure customer satisfaction and resolution of any outstanding concerns.
Deputise for the Service Manager in their absence and contribute to continuous improvement initiatives that enhance customer experience, operational efficiency and departmental performance.
Provide administrative and operational support to the Service Manager, helping to ensure departmental targets and objectives are achieved.

Qualifications

Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and manufacturer partners.
Customer-focused and service-oriented, remaining calm and professional in a busy environment and committed to delivering an excellent customer experience.
Commercially aware, with an understanding of service department performance and a proactive approach to identifying opportunities that benefit both the customer and the business.
A confident and approachable team player, able to support and motivate colleagues while developing their own leadership skills.
Highly organised with excellent time management skills and the ability to prioritise workloads effectively.
A willingness to learn, develop and take on additional responsibility as part of your career progression.
Professional with high standards of verbal and written communication.
Flexible and adaptable, with a positive attitude towards training, development and change.
Passionate about the automotive industry and committed to delivering outstanding service.

Benefits