Assistant Service Manager
Posted 10 hours 21 minutes ago by Steven Eagell Limited
Permanent
Full Time
Other
Staffordshire, Wolverhampton, United Kingdom, WV107
Job Description
Responsibilities 
- Support the Service Manager in the day-to-day running of the service department, helping to maintain high levels of customer care and team engagement.
- Assist in delivering a seamless customer experience by working closely with colleagues across Sales, Parts and Administration to promote customer retention and referrals.
- Support the Service Manager in monitoring team performance, coaching colleagues, and ensuring customer service standards are maintained.
- Act as a role model by demonstrating the behaviours and values associated with the Toyota Experience and Toyota Brand Values.
- Provide guidance and support on routine service department matters, including customer queries, warranty administration and workshop processes, escalating issues where appropriate.
- Work closely with the Service Advisors and workshop team to ensure key departmental processes are followed and customer concerns are addressed promptly and professionally.
- Assist with local marketing initiatives and promotions, encouraging the team to identify opportunities to increase sales of Toyota parts and accessories.
- Help ensure customer opportunities identified by other departments are communicated and followed up appropriately.
- Maintain regular contact with customers following service or repair work, helping to ensure customer satisfaction and resolution of any outstanding concerns.
- Deputise for the Service Manager in their absence and contribute to continuous improvement initiatives that enhance customer experience, operational efficiency and departmental performance.
- Provide administrative and operational support to the Service Manager, helping to ensure departmental targets and objectives are achieved.
- Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and manufacturer partners.
- Customer-focused and service-oriented, remaining calm and professional in a busy environment and committed to delivering an excellent customer experience.
- Commercially aware, with an understanding of service department performance and a proactive approach to identifying opportunities that benefit both the customer and the business.
- A confident and approachable team player, able to support and motivate colleagues while developing their own leadership skills.
- Highly organised with excellent time management skills and the ability to prioritise workloads effectively.
- A willingness to learn, develop and take on additional responsibility as part of your career progression.
- Professional with high standards of verbal and written communication.
- Flexible and adaptable, with a positive attitude towards training, development and change.
- Passionate about the automotive industry and committed to delivering outstanding service.
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.