Assistant Service Manager

ASSISTANT SERVICE MANAGER

Basic Salary - £35,000

OTE: £40,000

Working Hours - 8.30-5pm Monday to Friday

Location - Darlington

Our client currently seeking an experienced and driven Assistant Service Manager to join our busy and successful dealership. This is an excellent opportunity for a motivated Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to take the next step in their career. Working closely with the Service Manager, you will play a key role in overseeing daily operations, supporting the front-of-house team, driving performance, and ensuring an exceptional customer experience while maintaining workshop efficiency and profitability.

Responsibilities of an Assistant Manager

• Supporting the Service Manager in the day-to-day running of the service department
• Overseeing workshop loading and ensuring maximum productivity and efficiency
• Managing and motivating Service Advisors and workshop staff
• Monitoring KPIs including labour sales, efficiency, utilisation and customer satisfaction
• Handling customer queries, complaints, and escalations professionally
• Ensuring high levels of customer service and CSI performance
• Assisting with invoicing, job costing, and margin control
• Supporting warranty processes and ensuring compliance with manufacturer standards
• Ensuring health and safety regulations are followed within the department
• Conducting team briefings and supporting training and development
• Deputising for the Service Manager in their absence

Skills and Qualifications of an Assistant Service Manager

• At least 5 years Main Dealership experience
• Initiative to think on your feet when met with difficult situations
• Ability to work as a leader as well as still being part of a team
• A commitment to deliver a first-class customer service
• Career driven and ambition to hit targets
• Knowledge to help team members to move forward
• MUST HOLD a full UK manual driving licence - Subject to drivers check

If you are interested in this Assistant Service Manager role, please contact Skills and quote job number: 53234