Assistant General Manager

Assistant General Manager Overview

This is a fantastic chance for someone eager to take the next step in their career, we're looking for a dynamic and driven Assistant General Manager to join the leadership team at one of our flagship leisure centre's fresh off the back of an £8 million refurbishment and primed for rapid growth.

This isn't just another management role it's a chance to make your mark on one of the largest, most exciting centres in the group. With a brand-new gym, enhanced pool facilities, upgraded studio spaces and more, we're entering a new era of innovation, customer engagement, and community impact.

You'll be second-in-command of a high-footfall, high-potential site, working closely with the General Manager to lead a growing team, drive commercial success, and shape the member experience. If you're passionate about operational excellence, thrive on a challenge, and want to be part of a major success story this is your project to own.

Who We Are

Active Life has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.

Who You Are

We are looking for local people who share our passion for customer service, accept only the best, and have the 'can-do' attitude that creates the positive atmosphere in our centres. As a person you'll be engaging; championing exemplary standards and service at all times; and a leader capable of empowering you team.

Main tasks and responsibilities

• Contribute to the delivery of Active Life vision and strategy
• Lead the operational delivery of services, policies and programmes to ensure the centre/s achieves its targets and objectives
• Achieve all revenue budgets
• Set an example and lead the team/s in delivering local marketing plans for membership and related products
• Develop a culture of service excellence across all customer touchpoints, interactions and team engagement
• Support the overall process of management and decision-making to ensure the centre maximises its short, medium and long-term profitability
• Supporting the General Manager to ensure the centre is properly resourced so that it can effectively and efficiently deliver the development plan and contractual terms and conditions
• Lead the delivery of the day-to-day operating objectives and standards of performance are owned by the management team and wider team
• Supporting the General Manager, maintain and manage an effective system of controls throughout the centre covering both financial and non-financial aspects of the charity
• Take responsibility for compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
• Ensure that appropriate standards of conduct are established and complied with at all times.
• Support the ongoing management, compliance, monitoring, reporting and communication of financial and physical resources and all administrative functions
• Ensure the centre continuously complies with all relevant legislation and best practice
• Ensure customer, third party and client relationship management processes and procedures are fully implemented in the centre
• Support the centre management team to deliver on centre objectives
• Take ownership of the effective recruitment, people management, development, retention and succession planning strategies for the centre.
• Leadership responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1s and development planning
• Maintain own qualifications, licensing and CPD/ training requirements.

Essential criteria Qualifications

• First Aid at Work qualification
• Pool Plant Operator qualification
• Health and Safety Management Qualification e.g. CIMSPA endorsed certification, IOSH or NEBOSH

Experience

• Substantial management experience in the leisure or hospitality sector
• Experience in recruiting, developing and leading the performance of multi-discipline teams
• Commercial experience in a high footfall, high target environment
• Active affiliation with appropriate networks and organisations and ongoing community involvement

Knowledge & Skills

• Emerging understanding of all aspects of financial planning
• Knowledge of health and safety and employment legislation and best practice
• Emerging leadership skills, including the ability to inspire, motivate and develop the team
• Good communication skills, including the ability to influence, persuade and negotiate with clients and third parties
• Problem-solving and analytical skills
• IT skills, including Microsoft Office

Behaviours

• Acts as a role model
• Honest, but always constructive and positive
• A solutions-focused team player with a "make it happen" attitude
• Engaging
• Empowering
• Praises

If you're looking to develop your skills, expand your leadership capabilities, and take on an exciting challenge, this could be the perfect opportunity for you!

We look forward to hearing from those of you ready to seize this fantastic opportunity!