Assistant Front of House Manager

Overview

Assistant Manager - Front of House: We're looking for an Assistant Manager - Front of House to help run night operations for our high-end residential client. Reporting to the Front of House Manager, you'll support the team, step in when needed, and make sure residents have the best possible experience. This is a night-focused, hands-on role where you'll lead the team while staying actively involved in day-to-day operations.

Salary and Hours

Salary: £38,480

Hours: 7pm-7am, 4 on 4 off, covering Monday-Sunday

Key Responsibilities

• Support recruitment, onboarding, and training of the night Concierge team.

• Act as main point of contact for the team in the Manager's absence.

• Provide feedback, lead appraisals, and hold regular check-ins with night staff.

• Maintain high service standards and ensure residents always feel welcome.

• Assist with rota planning and cover the front desk when needed.

• Monitor team performance, including duties, service, and presentation.

• Handle resident queries and complaints, escalating when necessary.

• Support move-ins and apartment inductions.

• Review CCTV footage when required, handling all information discreetly.

• Manage access control systems, parcel management, and amenity bookings.

• Conduct safety checks and report issues promptly.

• Cover the Front of House Manager during absences and respond to emergency calls on a rota.

Person Specification

• Experience in residential property or high-end hospitality.

• Leadership or supervisory experience in a similar environment.

• Excellent customer service skills and ability to remain calm under pressure.

• Confident in coaching, mentoring, and developing a team.

• Strong written and verbal communication.

• IT literate (Microsoft Office and email systems).

• Proactive, organised, and able to problem-solve on the spot.

• Flexible and willing to work night shifts.

• TPI qualification is a plus or willingness to obtain within the first year.