Assistant Branch Manager

Assistant Branch Manager - Limerick

We have an exciting opportunity to join our team at our Limerick branch for Assistant Branch Manager. Reporting to the Branch Manager, this dynamic and varied role encompasses all different aspects of branch operations. The successful candidate will manage all areas of the branch focusing heavily on sales, profitability, staff development and foster a positive environment to ensure customer satisfaction and proper branch operation. The candidate will have a hands on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales target achievement.

Key Responsibilities

• Reporting to the Branch Manager and carrying out Branch Manager duties in his/her absence
• Ensure corporate deliveries / collections meet high levels of service, checking in damage
• Ensure very high levels of customer service is being provided by all Desk Staff and feedback to staff and management on areas for improvement
• Be aware of all requirements for vehicles during the day and plan for the days/weeks ahead
• Be aware of general fleet activity by using available fleet reports and discussions with the fleet department and Cluster manager
• Oversee CSR's responsibilities and targets to ensure work is being carried out correctly
• Hold staff accountable when necessary
• Set internal sales targets and follow up/hold staff accountable
• Identify Corp Sales Opportunities and work with the Branch Manager to target them within the local area
• Day to day operations/processes including deliveries, impros, utilisation, following up overdues, pre closes and RCR bookings for garages
• Liaise daily with valeting staff to ensure the smooth running and manning of this important area
• Ensure the daily payments reports are correct and necessary reporting completed
• Handle customer invoicing requests
• Ensure all Servicing and Maintenance are completed and meet the required standards
• Ensure all safety checks are in place and audit cars daily to meet agreed criteria
• Ensure all staff adheres to the safety and operations rules and procedures without exception
• Be responsible for own health and safety and that of work colleagues
• Carry out audits to ensure the standards are kept up to the highest compliance
• In addition to the above, employees may be required to perform reasonable requests within the scope of the job title

Qualifications and Skills

3rd Level relevant qualification would be advantageous but not obligatory. 2 years Supervisor/assistant manager experience would be advantageous. Intermediate level of Excel and Word required. Excellent organisation and interpersonal skills. Ability to work on own initiative. Team player. Full clean driving licence.

Benefits

• Competitive salary
• 22 days annual leave
• Annual bonus based on agreed KPIs
• Company car
• Medical refund scheme
• Enhanced statutory sick pay
• Occupational pension: Employer contribution 1.5%, employee contribution 2%
• Enhanced maternity and paternity benefits
• Access to Hubex benefits and discounts platform
• Life assurance x2 basic salary
• Employee assistance programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to work scheme

Equal Opportunities

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.