Assistant Box Office Manager, O2 Academy Brixton

Job Summary

Venue: O2 Academy Brixton
Company: Academy Music Group
Location: London
Reports to: Box Office Manager / General Manager
Working hours: Full-time

Role: The assistant box office manager is a key member of the team, tasked with providing seamless and exceptional customer and client services and acting as a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.

About You

• Experience in a box office environment within the live entertainment industry
• Knowledge of using digital ticketing platforms
• Proven track record in customer service
• Proficient in Microsoft Office packages
• Good communication and diplomatic skills
• Reliable team player
• Client and customer service experience
• Ticketing experience
• Enthusiasm for the live events industry
• Flexibility to work irregular hours (weekends, evenings, public holidays)
• Willingness to build positive working relationships
• Proactive organiser with clear attention to detail
• Previous experience supervising and managing teams

What You'll Be Doing

• Support an efficient and smooth box office service
• Maintain daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• Build shows on our ticketing platforms
• Provide high quality customer service
• Maintain first rate relationships with clients, partners and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Ensure all paperwork and reporting is completed and professionally retained
• Manage and train casual box office employees as required
• Proactively administer all accessible ticketing requirements and communications
• Perform financial reporting and administration
• Maintain Ticketmaster and venue equipment
• Support the Company's charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner
• Perform any additional tasks as reasonably required to support management and the organisation

Equal Opportunities

We are passionate and committed to our people and do more than the standard rhetoric of diversity and inclusion. We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.