Apply now for IT Support Engineer (Dunfirmline)

Onsite Level 2 IT support for users in hardware and software issues.

Contact us directly with any questions about this open position.

• Previous experience in a regulated environment is desirable but not essential.
• Experience resolving problems directly with users.
• Strong customer service skills.
• Comfortable with various deskside technologies.
• The role may require enhanced referencing or vetting due to its nature.

As part of a dedicated support team, you will work onsite to provide support for Lab-based IT within our client's pharmaceutical facilities. You will be supported by your Service Delivery Manager and colleagues.

You will handle various tickets throughout the day, addressing each with empathy, pragmatism, and a focus on customer service-aiming to resolve issues satisfactorily and leave users satisfied.

Hemmersbach provides IT infrastructure services in over 190 countries with 50 subsidiaries. We serve leading companies in the IT industry. We go the extra mile, not only satisfying our customers but also contributing to social causes: 20% of profits support Hemmersbach Rhino Force and Hemmersbach Kids' Family. Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development
• International opportunities
• Medical cash plan
• Onboarding program

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