Applications Operations Engineer - GDS - SEO

As an Application Operations Engineer - SEO you will:

• Act as a user, configuration and data administrator for a number of third party and internal applications, ensuring the information we hold is accurate, so that our customers get the best value from the data feeds we offer.

• Work with the suppliers to troubleshoot and resolve user, data, configuration and technical issues

• Monitor supplier platforms daily for performance and issues

• Ensure continual service improvement by working with service owners to recommend improvements to applications and the service as a whole

• Maintain close working relationships with suppliers to understand updates and changes to applications and communicate their impact to service owners.

• Own application-related incidents at a working level, investigate their causes and find resolutions with service owners, developers, and suppliers.

• Work with service owners to identify and understand user, data, configuration and technical issues

• Configure internal applications to best meet the needs of internal users

• Support the provision and configuration of incoming data feeds (for example information about vulnerabilities) received from a range of suppliers, that the team relies on to deliver its services

• Support the provision and configuration of outgoing data feeds, containing prioritised and actionable advice that we automatically share with our customers