Application Support Engineer

Application Support Engineer

(also suitable for: Microsoft 365 Support Administrator | 2nd Line Support Administrator | SharePoint Administrator)

Salary: £33,000-£40,000 + benefits
Location: Remote-first (occasional travel to Manchester or Oxfordshire)

Our client, a well-established and highly regarded medical communications agency, is looking to hire an experienced Application Support Engineer to join their in-house Technology team.

This role offers the opportunity to work in a supportive, collaborative environment, providing hands-on Microsoft 365 and application support to a workforce of approximately 120 users. You will work closely with an external Managed Service Provider (MSP), acting as a key internal point of contact to ensure smooth day-to-day operations.

The position combines practical user support, platform administration, and ownership of the company Intranet, making it ideal for someone who enjoys improving how people work through well-configured, well-supported technology.

A central part of the role will be developing and managing the organisation's SharePoint Online Intranet, working with stakeholders across the business to deliver a modern, intuitive, and user-friendly platform. You will also support the rollout of new Microsoft 365 features and contribute to clear, well-maintained IT processes and documentation.

Essential skills and experience

• Strong experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID).
• Proven experience designing and managing SharePoint Online sites.
• Good understanding of Windows operating systems and basic networking.
• Experience using Power Automate or other Microsoft 365 workflow tools.
• Working knowledge of PowerShell for automation tasks.
• Strong communication skills, with the ability to work effectively with internal users and an external MSP.
• Ability to produce clear, practical IT documentation and processes.

Desirable experience

• Familiarity with IT asset management tools.

This is an excellent opportunity for a Microsoft 365-focused support professional looking for a stable, in-house role where they can take ownership, build trusted relationships, and make a visible impact on how technology supports the wider business.