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AI-First Client Services Lead
Posted 4 days 18 hours ago by ENGIE Group
Permanent
Full Time
Other
London, United Kingdom
Job Description
ENGIE UK Limited is seeking a leader to build and scale a brand-new client services function in a fast-paced tech environment. You will shape processes, SLAs, tooling, and knowledge bases while embedding AI-native delivery to automate triage and accelerate responses.
You will own the customer support queue end-to-end, triaging and resolving tickets within predefined SLAs, and reporting key metrics to leadership.
ENGIE Group
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