Advocacy and Engagement Support Officer

Starting ASAP - 37.5 hours per week - Hybrid Working - Until March 2026

Your new company
Working for an independent statutory body, delivering services within health and social care.
Your new role

• Engagement: Confidently interact with people face-to-face when out engaging.
• Be the first point of contact for incoming emails: Confidently use Outlook and manage multiple mailboxes.
• Confidently handle calls from the public regarding enquiries and concerns.
• Handle challenging calls: Confidently manage difficult callers.
• Use Microsoft Word and Excel: Confidently use MS packages.
• Data entry and management using CRM systems.
• Analyse data: Confidently identify trends and create reports.

What you'll need to succeed

• Excellent communication skills
• Ability to deal with some challenging/distressing calls
• Previous administrative experience
• Proficient in the use of Microsoft Office
• Must pass DBS check

What you'll get in return

• £14.05 per hour
• Monday to Friday, 8:30am-4:30pm (37.5 hours)
• Temporary until March 2026
• Primarily office-based, with the flexibility to work remotely when required
• Good public transport links and parking
• DBS Check covered by agency

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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