Administrator Lead

Are you readyto take that next step in your career and move into your first leadership role?

At SchoolLane Surgery, we are looking for someone who is ready to grow, ready to lead,and ready to make a real difference. This is more than an administrative role.It is an opportunity to develop your leadership, support a team and play a keypart in delivering outstanding care to our patients.

If you aresomeone who enjoys bringing people together, creating structure, helping otherssucceed, and being a team player then this could be the perfect next step foryou.

As ourAdministrator Lead, you will be at the heart of our surgery guiding andsupporting a dedicated administration team. This role is designed for someonestepping into leadership, giving you the opportunity to build confidence insupervising others while still staying connected to the day to day work.

You will notbe alone. You will work closely with an experienced management team who willsupport your development, helping you grow into a confident and capable leader.

You mightalready have some experience supporting or guiding others, or you may be readyto take that step for the first time. What matters most is your attitude morethan anything else.

If you arelooking for your first leadership opportunity in a supportive, forward thinkingenvironment, we would love to hear from you!

Main duties of the job

In this role, your contribution will go beyond tasks and processes. You will help shape the culture of the team, support colleagues through challenges, and ensure patients receive a consistently high standard of service.

This is your chance to move from doing the work to leading how the work gets done.

In the Administrator Lead role you will:

• Provide day to day guidance and support to the administration team
• Help organise workloads so the team can perform at their best
• Be a go-to person for questions, problem solving, and support
• Play a key part in maintaining a smooth and efficient patient experience
• Support onboarding and development of new team members
• Step up as a visible, approachable presence within the team

This is your opportunity to begin shaping how a team works, communicates, and succeeds together.

About us

Why Join Us

A place whereyou can grow and a genuinely supportive team. It does not matter if you are GP,Nurse, Manager, Administrator, we all have skills and work together to help andsupport. We are proud of our welcoming and friendly culture. You will besurrounded by people who want to see you do well and committed to make thishappen.

Real careerprogression as this role is a stepping stone. We want to help you develop, buildconfidence, and continue moving forward in your career. At the surgery we helptrain the next generation of GPs and we bring that approach to our staff aswell.

A work lifebalance with flexible working arrangements, we support you to do your best workwhile maintaining balance outside of it.

Job responsibilities

To provide day-to-day support, leadership and first line supervision and guidance for the administration team, ensuring an efficient and professional manner is maintained

Complete Return to Work documentation following absence

Ensure all administration duties are completed to the highest standard

Arrange inductions for new administration staff, with support from the Reception & Admin Manager

Provide communications between patients, doctors and other staff

Support the Assistant Practice Manager and Reception & Admin Manager in the recruitment and induction of all new administration staff

Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence

Ensure the promotion, monitoring and documentation of performance and quality targets (including QOF - Quality Outcomes Framework) and using IT systems and software

Undertake specific assigned tasks, project support or development work which may arise due to changes to the NHS

Deal with the day-to-day needs and requirements of the Partners and other clinical staff

Support the Reception team in the absence of the Reception & Admin Manager.

In the absence of or to support the Reception & Admin Manager, to be a point of contact for staff and patient queries and concerns

Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice

Provide support to existing staff to ensure training for current and new staff is carried out

Stay up to date through attendance at any courses and ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work

Participate in meetings, take responsibility for implementing actions within the admin team

Work with other teams on providing the quality of service and patient care, in response to local and national policies and initiatives as appropriate

Support and participate in shares learning across the practice and wider organisation

Ensure compliance with policies, procedures and guidelines by acting or alerting management team if the practice contravenes policy or if there concerns over any aspect of patient care.

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Strong administrative experience
• Ready to grow into a leadership role
• Experience of leading a team
• Experience of working in a healthcare setting is helpful but not essential. We will support you in learning everything you need to know.

Knowledge and Skills

• Proficient in using IT systems (MS Word, Excel)
• High attention to detail and accuracy
• Organised, proactive, and takes ownership
• Ability to communicate clearly and confidently
• Can stay calm and focused in a busy environment
• Ability to supervise and co-ordinate workloads effectively
• Ability to prioritise tasks and work under pressure
• Enjoy helping others develop and succeed
• Knowledge of clinical systems, especially SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.