Administrator - Bodnant Surgery

Responsibilities

• Greet patients and visitors to the surgery.
• Book, amend and cancel patient appointments in line with practice schedules.
• Ensure computerised appointment system is up to date.
• Respond to and redirect all patient and visitor requests appropriately.
• Explain practice arrangements and formal requirements to new and temporary patients.
• Set up new patients onto the computer system.
• Advise patients of relevant charges for private services, accept payments and issue receipts.
• Ensure reception and waiting areas are neat and tidy.
• Answer incoming telephone calls, document calls and redirect accordingly.
• Undertake administrative tasks as assigned by the Practice Management Team.
• Check emails daily and ensure all electronic messages are actioned.
• Provide general assistance to the practice team, projecting a positive and friendly image.
• Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
• Use judgment to ensure that patients with no prior appointment but requiring urgent consultation are seen in a logical, non-disruptive manner.
• Receive and make telephone calls as required; divert calls and take messages with accuracy.
• Action repeat prescription requests in line with practice protocol.
• Take action on clinicians' requests for further patient information or contact details; ensure completion of associated paperwork.

Experience

• Working in a General Practice setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.