Administration Team Manager

Administration Team Manager Leeds Full-time Permanent

Lead a team. Shape service. Drive impact.

At Markel, we believe insurance is more than a policy, it's a promise. A promise that gives people confidence to move forward, take risks, and succeed. We're now looking for an Administration Team Manager to play a pivotal role in our UK Commercial Renewals function - a critical area driving retention, broker relationships, and sustainable growth. If you're passionate about leading people, improving processes, and delivering exceptional service, this is your opportunity to make a real impact.

Responsibilities

• Lead, coach and inspire your team to perform at their best, setting clear goals and expectations
• Own team performance, managing workloads and workflows to meet SLAs and renewal deadlines
• Drive service excellence, ensuring responsiveness and high-quality delivery to brokers and partners
• Act as the go to contact for complex or sensitive issues
• Maintain strong oversight of data quality and system accuracy
• Collaborate with underwriting teams to support new business, renewals, and broker engagement
• Use MI and insights to track performance, identify trends and improve outcomes
• Champion continuous improvement, simplifying processes and introducing smarter ways of working
• Support change initiatives and system enhancements
• Embed consistent processes, controls, and standards across the team

Qualifications

• Proven experience leading or supervising an administration or operational support team (ideally within insurance or financial services)
• A people first leadership style, with strong coaching and development capability
• Ability to prioritise and manage competing demands in a fast paced environment
• A strong service attitude with experience delivering against SLAs
• High attention to detail and a commitment to accuracy and quality
• Confidence building relationships with underwriters, brokers, and partners
• Strong IT skills (MS Office and workflow/CRM systems)
• A continuous improvement approach, with the confidence to challenge the status quo

Benefits

• Competitive salary + generous annual bonus
• 25 days holiday (plus bank holidays) with buy/sell options
• Pension, private medical, dental, life assurance & income protection
• Full support for CII qualifications and ongoing development
• Real opportunities for long term career progression
• A collaborative, inclusive environment where your voice matters

Equal Opportunity Employer

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.