Account Manager

docs24 is a leading provider of intelligent document and content solutions tailored to the life sciences sector. We support pharmaceutical, biotech, and clinical research organizations by streamlining the creation, management, and distribution of critical documentation with a focus on compliance, speed, and precision.

The role -

We are seeking an experienced and proactive Account Manager to join our growing team. This role is pivotal in managing key client relationships within the clinical trials space, ensuring seamless delivery of document supply services, and coordinating with vendors to meet stringent regulatory and operational requirements.

Responsibilities include -

• Serve as the primary point of contact for assigned life sciences clients, ensuring exceptional service and satisfaction
• Oversee the end-to-end management of clinical trial documentation, including patient-facing materials, investigator brochures, and regulatory documents
• Coordinate document supply logistics across global sites, ensuring timely and compliant delivery
• Liaise with external vendors (e.g., print, logistics) to manage timelines, quality, and cost-effectiveness
• Monitor project milestones, proactively resolve issues, and provide regular status updates to stakeholders
• Collaborate with internal teams to ensure alignment with client expectations and industry standards
• Maintain accurate records and documentation in line with SOPs and GxP requirements

Required Experience & Skills -

• Proven experience in account management or client services for life sciences, clinical trials, or healthcare documentation sector
• Understanding of clinical trial documentation workflows and requirements
• Demonstrated experience managing document supply chains and coordinating with third-party vendors
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple projects simultaneously in a fast-paced, regulated environment
• Proficiency with project management tools and systems

Desirable -

• Experience working with global clinical trial sponsors or CROs
• Knowledge of ISO 9001 or similar quality management systems
• Familiarity with Salesforce

Job will be closed upon finding the ideal candidate.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Private medical insurance

Work Location: Office based in Edinburgh