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Customer Success Manager
Posted 3 hours 9 minutes ago by Oscar Associates Ltd
Job Title: Customer Success Manager - MedTech/HealthTech SaaS
Location: Slough (5 days onsite)
Salary: £40,000 - £45,000 base plus performance bonus
About the Role:
As a Customer Success Manager, you'll own the post-sale relationship and be accountable for adoption, value realisation, retention and expansion across a portfolio of HealthTech and MedTech customers. You'll onboard new clients, develop success plans, run QBRs and work cross-functionally to ensure every customer achieves measurable outcomes.
Responsibilities in this role include:
- Leading onboarding and implementation to time and scope
- Building outcome-based success plans with clear KPIs and milestones
- Driving product adoption through training, enablement and best-practice guidance
- Running proactive QBRs, health checks and executive readouts
- Managing renewals with strong forecasting and risk mitigation
- Identifying expansion opportunities and partnering with Sales on upsell and cross-sell
- Translating customer feedback into product insights and roadmap input
- Ensuring CRM and customer health data is accurate and up to date
Requirements:
- 2 plus years in Customer Success or Account Management within B2B SaaS
- Proven record of retention, renewal ownership and driving adoption metrics
- Excellent stakeholder management and communication skills
- Strong commercial acumen with comfort discussing value, ROI and contract terms
- Organised and data driven with experience of success plans and health scoring
- Familiarity with healthcare environments such as NHS pathways, information governance and GDPR
- Proficiency with CRM and CS tools such as HubSpot or Gainsight
Benefits:
- Competitive base with performance bonus and clear progression path
- Five days onsite in a collaborative, high-energy team environment
- Ongoing coaching, certifications and access to product and industry training
- Work closely with leading MedTech and HealthTech innovators to improve patient outcomes
About the Company:
A fast-growing HealthTech SaaS organisation helping healthcare providers and MedTech innovators leverage data and digital tools to deliver better patient outcomes. The culture is mission-driven and hands-on, combining startup agility with a strong focus on learning, ownership and customer impact.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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