Account Manager

PLEASE READ BEFORE APPLYING

Fluent level of Italian and English is required.

You have a valid Driver license.

Please submit your CV in English.

You have 3-6 years of working experience in a FMCG industry.

YOUR MISSION

Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. Implement tailored strategies that align with CHEP's business objectives, focusing on growth opportunities and delivering value-driven solutions. Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.

YOUR GOALS

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP's policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP's broader corporate social responsibility objectives.

WHAT WE ARE LOOKING FOR

• 3-6 years of working experience in a FMCG industry.
• A business-related degree would be desirable but is not essential
• Analytically minded with great attention to detail.
• Strong networking, relationship building and inter-personal skills
• Excellent commercial negotiation and presentation skills.
• Salesforce usage
• Familiarity with CHEP's value proposition
• Supply Chain Mapping
• Excellent negotiation skills with demonstrable examples of success.
• Worked with financial measures and KPIs.
• Team player with the ability to work on own initiative.

WHAT WE OFFER

Attractive salary plus annual bonus based on Performance,

Company car

Lunch Voucher

Flexible Working of hybrid model,

Opportunity to take part in the Brambles share programme

Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Get a referral bonus sharing the best Talent around you,

A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere