2nd Line Support Engineer

2nd Line Support Engineer
London (Baker Street) - Hybrid (2 Days Onsite, Including Wednesdays)
£35-45k Base + Rapid Growth Opportunity

We're working with a well-backed, fast-scaling business that's transforming its sector on a global scale. With strong leadership, an ambitious roadmap, and major traction already in place, this is a brilliant time to get involved.

As they continue to expand, they're looking for a 2nd Line Support Engineer to play a key role in keeping customers happy, spotting issues early, and supporting the wider tech function. This is a hands-on role that blends technical support, troubleshooting, and light QA-ideal for someone curious, collaborative, and excited to grow in a fast-paced product environment.

The Role:

• Own and resolve 2nd line (L2) support issues, digging into technical details
• Spot bugs and data mismatches-especially when pulling from the front end
• Write or suggest small fixes and new integrations
• Collaborate closely with QA and Engineering to troubleshoot and escalate
• Use spreadsheets confidently to validate and work with large datasets

This is a great role for someone who enjoys variety and wants to get closer to product and engineering, while staying rooted in support.

You'll Bring:

• Proven experience in a 2nd line support role (ideally within SaaS or tech)
• Strong problem-solving ability and technical curiosity
• Confidence using and troubleshooting spreadsheets
• A flexible mindset and willingness to get stuck into QA and other adjacent areas

Bonus Points:

• Exposure to QA processes or environments
• Basic knowledge of Python or JavaScript (not required, but nice to have)

If you thrive in scale-up environments and want a role where you can grow, learn, and make a real impact-this could be the one.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.