2nd Line Support Engineer

Exciting Contract Opportunity: 1st Line IT Support Engineer - Onsite in Kraków, Poland (12-Month Contract)

Are you a proactive and detail-driven IT professional ready to take on your next challenge? We're on the lookout for a 2nd Line IT Support Engineer to join a fast-paced and collaborative environment supporting a high-profile client in Kraków, Poland. This is a 12-month onsite contract with core working hours, offering a fantastic opportunity to make a real impact in a dynamic support team.

About the Role:

As a key member of the wider IT Support team, you'll be the first point of contact for technical issues, delivering exceptional 2nd line support. Your mission: ensure seamless IT operations, resolve user issues efficiently, and contribute to a high-performing, customer-focused IT environment.

What You'll Be Doing:

User Support

• Deliver responsive support via phone, email, and helpdesk tickets, meeting SLAs with confidence.

• Troubleshoot hardware, software, network, and account issues with precision.

• Escalate complex problems to the Systems Administrator with clear documentation.

• Guide users on best practices and system usage.

• Lead IT onboarding/offboarding, including account setup and hardware deployment.

• Provide engaging IT induction training for new starters.

System Administration

• Manage user accounts, password resets, and access controls.

• Configure and troubleshoot laptops, mobile devices, and standard business software.

Documentation & Asset Management

• Maintain accurate records of support tickets and IT assets.

What You Bring:

Essential Skills

• 2+ years in IT Support or similar role.

• Solid understanding of networking (IP, DNS, DHCP, VPN).

• Strong knowledge of Windows Server, Active Directory, Group Policy.

• Proficiency in Windows 10/11 and macOS troubleshooting.

• Hands-on experience with Microsoft 365 and Hyper-V.

• Analytical mindset with excellent problem-solving skills.

Desirable

• Familiarity with Azure and Azure Virtual Desktop.

Location: Kraków, Poland (Onsite)

Duration: 12-Month Contract

Hours: Core Business Hours