2nd Line Support Engineer

Posted 4 days 11 hours ago by Telefónica Tech

Contract
Not Specified
Other
Małopolskie, Kraków, Poland
Job Description

Exciting Contract Opportunity: 1st Line IT Support Engineer - Onsite in Kraków, Poland (12-Month Contract)

Are you a proactive and detail-driven IT professional ready to take on your next challenge? We're on the lookout for a 2nd Line IT Support Engineer to join a fast-paced and collaborative environment supporting a high-profile client in Kraków, Poland. This is a 12-month onsite contract with core working hours, offering a fantastic opportunity to make a real impact in a dynamic support team.

About the Role:

As a key member of the wider IT Support team, you'll be the first point of contact for technical issues, delivering exceptional 2nd line support. Your mission: ensure seamless IT operations, resolve user issues efficiently, and contribute to a high-performing, customer-focused IT environment.

What You'll Be Doing:

User Support

  • Deliver responsive support via phone, email, and helpdesk tickets, meeting SLAs with confidence.

  • Troubleshoot hardware, software, network, and account issues with precision.

  • Escalate complex problems to the Systems Administrator with clear documentation.

  • Guide users on best practices and system usage.

  • Lead IT onboarding/offboarding, including account setup and hardware deployment.

  • Provide engaging IT induction training for new starters.

System Administration

  • Manage user accounts, password resets, and access controls.

  • Configure and troubleshoot laptops, mobile devices, and standard business software.

Documentation & Asset Management

  • Maintain accurate records of support tickets and IT assets.

What You Bring:

Essential Skills

  • 2+ years in IT Support or similar role.

  • Solid understanding of networking (IP, DNS, DHCP, VPN).

  • Strong knowledge of Windows Server, Active Directory, Group Policy.

  • Proficiency in Windows 10/11 and macOS troubleshooting.

  • Hands-on experience with Microsoft 365 and Hyper-V.

  • Analytical mindset with excellent problem-solving skills.

Desirable

  • Familiarity with Azure and Azure Virtual Desktop.

Location: Kraków, Poland (Onsite)

Duration: 12-Month Contract

Hours: Core Business Hours