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1st Line Engineer
Posted 1 day 13 hours ago by Armstrong Knight
Permanent
Not Specified
Other
London, United Kingdom
Job Description
Responsibilities 
- Ensure that lifecycle of each Service Desk active case is managed effectively and line with the Charterhouse Group procedures and appropriate SLTs.
- Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers.
- Effectively manage supplier relationships in best interest of Charterhouse Group and Charterhouse Group customers.
- Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.
- Provide clear and accurate instructions and information Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and Service Desk deliver consistently excellent results.
- Effectively manage RMA and replacement parts as per the customers maintenance agreement
Armstrong Knight
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