1st Line Engineer

Posted 3 days 21 hours ago by Armstrong Knight

Permanent
Not Specified
Other
London, United Kingdom
Job Description
Responsibilities
  • Ensure that lifecycle of each Service Desk active case is managed effectively and line with the Charterhouse Group procedures and appropriate SLTs.
  • Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers.
  • Effectively manage supplier relationships in best interest of Charterhouse Group and Charterhouse Group customers.
  • Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.
  • Provide clear and accurate instructions and information Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and Service Desk deliver consistently excellent results.
  • Effectively manage RMA and replacement parts as per the customers maintenance agreement