Refund & Cancellation Policy

1. Introduction

At www.jobsearchplace.co.uk, we value our customers and aim to provide the best services. However, we understand that circumstances may require you to request refunds or cancel services. This policy outlines the terms and conditions regarding refunds and cancellations.

2. Non-Refundable Services

The following services are non-refundable:

  • Featured Jobs: Once a job listing is upgraded to a "Featured Job," the service is considered delivered, and no refunds will be provided.
  • Featured Profiles: Payments for profile boosting or featuring services are non-refundable.
  • CV Reviews: Services related to professional CV reviews, edits, or enhancements are non-refundable.
  • Advertisement Packages: Payments for any banner advertisements or promotional campaigns are non-refundable.

3. Refundable Services

Refunds may be issued for the following services under specific conditions:

  • Standard Job Postings:
    • Refunds can be requested within 7 days of purchase if the job posting has not been published or accessed by job seekers.
    • A processing fee of 15% of the total amount will be deducted from the refund.
  • Subscription Services:
    • Refunds are available for unused months of a subscription plan if cancelled within 14 days of purchase.
    • Partial refunds will be prorated based on the time used, with a 10% administrative deduction.

4. Cancellable Services

The following services can be cancelled with or without a refund:

  • Job Posting Services:
    • Cancellable before the job listing goes live. Refund eligibility as per the terms above.
  • Recruiter Subscriptions:
    • Can be cancelled anytime. Refunds as per the prorated policy.
  • Candidate Search Access:
    • Cancellable within 48 hours of purchase if no searches have been conducted.

5. Non-Cancellable Services

The following services cannot be cancelled after purchase:

  • Featured Services (Featured Jobs and Profiles).
  • One-Time Advertisement Services.
  • Custom Packages: Any bespoke or tailor-made packages designed for your specific needs are non-cancellable and non-refundable once approved.

6. Refund Amount and Deductions

Refunds will be processed as follows:

  • Refunds will be credited back to the original payment method within 7-10 business days of approval.
  • Deductions include:
    • A 15% processing fee.
    • Any charges incurred for partial usage of services.

7. Featured Services Policy

Featured Jobs and Profiles are premium services designed to increase visibility and engagement. As such:

  • Payments for featured services are non-refundable.
  • Once a job or profile is upgraded to "Featured," the service is considered fully delivered.

8. Frequently Asked Questions (FAQs)

Q1: Can I get a refund for a job posting that hasn’t gone live yet?

  • Yes, you can request a refund within 7 days of purchase if the job has not been published. A processing fee will be deducted.

Q2: What if I am not satisfied with the CV review service?

  • Unfortunately, CV review services are non-refundable as they involve personalized, non-reversible work.

Q3: Can I cancel my subscription anytime?

  • Yes, subscriptions can be cancelled anytime, but refunds will only apply to unused months as per the prorated policy.

Q4: What happens if I cancel a featured job or profile?

  • Featured services are non-refundable and cannot be canceled after purchase.

Q5: How long does it take to process a refund?

  • Refunds will be processed within 7-10 business days after approval.

Q6: Can I transfer my service to another user or account?

  • No, services are non-transferable and linked to the original purchaser’s account.

 

Last Updated: January 2025