x 2 User Researchers

We are heading up a recruitment drive for a global consultancy that require a x 2 User Researchers to join them on a major government project that's based remotely (occassional travel once per month).

These roles are inside iR35.

• Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service
• Familiarise yourself with the project's user research work to date and devise a strategy for moving the work forward
• Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users
• Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.
• Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
• Use findings of user data to work closely with designers and analysts to iterate the developing service
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development
• Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.

Essential Skills:

• Extensive practical experience of qualitative research methodologies, in terms of design, execution and analysis
• Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances:
• Practical experience of quantitative research methodologies
• An understanding of service design, visual design, Front End development and agile methodologies.
• Proven experience of gathering user requirements for web based services.
• Proven experience of managing, executing and analysing usability test and research sessions.
• Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services.
• Experience of audience modelling and developing design personas.
• An in- depth understanding of the available research methodologies.

Nice to Have Skills.

• Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
• Experience across web content, tools and transactional services, especially those with complex user journeys.
• Experience within a research and digital environment.

Qualifications:

Experience in User research

Educational background in User research and market research