Workshop Service Engineer

Anton Paar Ltd, one of the world leaders in laboratory instrumentation and services, has a new vacancy for a Service Engineer based in our Luton workshop and responsible for maintenance, calibration and repair of a wide variety of instruments across several very different technologies. Full training will be given to the right candidate who will join a well-motivated and successful team.

Responsibilities:

Completing preventative maintenance, calibration and /or repair on a wide range of instruments sent to Anton Paar's workshop

Providing quality technical support to customers via telephone and email

Ensuring accurate cost estimates are sent to all customers for work undertaken and purchase orders received

Completing all service records and provide correct documentation for all work to the customers

Taking responsibility of and manage In-House support tickets to meet the Anton Paar service KPIs

Performing maintenance, functional checks and repairs on Anton Paar demonstration and loan instruments between use

Accurately controlling spare parts inventory by following the correct processes and ensuring accurate reporting

Maintaining the workshop to ensure compliance with H&S requirements and a clean working environment

Keep all tooling / test equipment in full working order and ensure any hardware which requires annual calibration, is managed correctly

Liaise with the office Admin staff to ensure a smooth workflow and delivery of the department KPIs

Your profile:

Suitable candidates should hold a n NVQ Lv 3 or equivalent in electronic or mechanical engineering related discipline as a minimum

Have hands on technical experience of complex and sensitive equipment

Be able to demonstrate customer service skills from their past experience.

Always maintain a high attention to detail

Be self-motivated, enthusiastic, can -do attitude, able to work under own initiative

Good computer literacy. Competent in use of MS Office and CRM software.

Fluent English in spoken and written

Located within commutable distance to the Luton office.

What we offer:

Attractive base salary plus performance related bonus.

Potential for growth within a dynamic company.