Workshop Service Engineer - Bedfordshire

Location: On site - Bedfordshire

A leading provider of laboratory instrumentation and technical services is seeking a Workshop Service Engineer to be based at its workshop in Bedfordshire. This role involves the maintenance, calibration, and repair of a wide range of instruments spanning multiple technologies. Full training will be provided for the successful candidate, who will join a motivated and high performing technical team.

• Carrying out preventative maintenance, calibration, and repair on a wide variety of instruments returned to the workshop
• Providing high quality technical support to customers via telephone and email
• Preparing accurate cost estimates for work undertaken and ensuring purchase orders are received prior to commencement
• Completing detailed service documentation and maintaining accurate service records
• Managing in house support tickets in line with departmental service KPIs
• Performing maintenance, functional checks, and repairs on demonstration and loan equipment
• Managing spare parts inventory in accordance with internal procedures and ensuring accurate reporting
• Maintaining the workshop to meet health and safety standards and ensure a clean, organised working environment
• Ensuring all tools and test equipment are fully operational and that any items requiring annual calibration are properly managed
• Liaising with administrative staff to support efficient workflow and achievement of departmental KPIs

• NVQ Level 3 (or equivalent) in electronic engineering, mechanical engineering, or a related technical discipline (minimum requirement)
• Hands on technical experience working with complex and sensitive equipment
• Demonstrable customer service experience
• High level of attention to detail
• Self motivated, enthusiastic, and able to work independently
• Good computer literacy, including proficiency in MS Office and CRM systems
• Fluent written and spoken English
• Located within south of Bedfordshire for easier commute to the offices

• Competitive base salary with performance related bonus
• Comprehensive benefits package
• Opportunities for professional development within a growing organisation

Start Date: Immediate