Workshop Manager (West Thurrock)

Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop, a Retail Dealership workshop background is desirable.

Offering a basic up to £55,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.

Hours: Monday to Friday 40 hours - 08.00-17.00

As the most senior colleague below the Dealerpoint Manager, the Workshop Manager's core role is to proactively manage the customers' journey from "planning, arrival, quality of work through to Invoice / Claim closure.

Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate.

Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.

The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.

• HGV workshop experience at supervisor or above level
• Employee (Technician) management / supervisory skills and experience
• Identifying employee ongoing training needs
• Reporting workshop KPI's
• Budgeting and planning of workshop productivity / efficiency
• Customer facing experience with the ability to problem solve
• Ideally a level 3 HGV Technician qualification

• 25 days holiday and rising with service
• Pension scheme - 7% matched
• Healthcare Cash Back Scheme
• Employee discounts across Retailers, Cinemas, Services
• Cycle to Work Scheme

Renault Truck Commercials is an Equal Opportunities Employer