Workshop Administrator

Reference: JUN

Expiry date: 11:54, Tue, 21st Jul 2026

Location: Dublin

Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts.

Workshop Administrator - Join a Market Leader
Location: Blanchardstown, Dublin 15
Type: Permanent Full-Time

Ready to take control of a fast-paced, high-performing workshop?

For over 20 years, Northgate Ireland has been at the forefront of vehicle hire and fleet management, supporting businesses across Dublin, Cork, Limerick, and Galway. With a large, modern fleet of light commercial vehicles from leading manufacturers including Mercedes-Benz, Ford, Opel, Renault, Volkswagen, and Peugeot, we keep our customers moving faster and for longer.

Due to continued growth, we are expanding our Dublin team and are now looking for a Workshop Administrator to drive performance, efficiency, and customer excellence.

The Role

You will support the Workshop Manager and Supervisor in the day-to-day running of the workshop, ensuring productivity targets are achieved and operations run efficiently. Working closely with the Foreman, you will maximise the performance of Technicians and subcontractors while delivering a high standard of customer service in line with Net Promoter Score targets.

Key Responsibilities

• Load and review workshop diary bookings and order service kits to maximise efficiency and meet KPIs
• Allocate, manage, and close job cards, delegating where appropriate
• Ensure all completed work is compliant, signed off, and vehicles are roadworthy
• Manage warranty processes in line with manufacturer requirements and timescales
• Work with the Foreman to allocate work based on technician skillsets
• Maintain a clean, safe, and organised workshop environment
• Manage subcontracted work to minimise downtime and control costs, including Loss of Use where applicable
• Escalate any internal or external VORs likely to exceed targets
• Communicate effectively with customers, providing updates on vehicles off the road longer than expected
• Maintain accurate, real-time job statuses across all systems
• Ensure Planned Maintenance, Compliance Events, Recalls, and Loan Days are delivered within targets
• Effectively reschedule work to accommodate changing priorities

What We're Looking For

• Minimum 3 years' experience in a similar role
• Strong IT skills including MS Office, databases, and Outlook
• Full clean driving licence
• Strong attention to detail
• Professional, customer-focused approach
• Ability to perform in a busy, high-pressure environment
• Strong understanding of cost control and target delivery
• Excellent multitasking and coordination skills
• Mechanical qualification or strong technical knowledge
• Experience within the vehicle rental or fleet industry
• Supervisory or people management experience

What's in it for you

• 24 days holiday plus an additional day for your birthday
• Pension plan and life assurance
• Group discounted healthcare
• Employee Assistance Programme
• Share Save Scheme
• Employee discounts and company privilege days
• Long service awards
• Free parking and great location
• Family-friendly policies
• Enhanced annual leave with service

This is an opportunity to join a growing, industry-leading business where you can make a real impact within a busy and supportive team.