Works Planner

Are you a positive individual with excellent organisational and time management skills? If so, we have a great opportunity for you to join our Scheduling team.

What you'll do

As a key team player, you will be required to:

• deliver excellent customer service by ensuring that all key performance indicators (KPI) and performance targets are achieved through effective scheduling
• satisfy all customer needs by achieving target times and adhering to customer service standards
• ensure that relevant field staff have been scheduled a full day's work, which is planned and organised to obtain the best possible efficiencies
• ensure incidents are compliant, within the targets set to meet all KPIs to minimise unwanted calls and ensure transparency throughout our business
• be a proactive scheduler to give site teams the best opportunity for a first time visit and fix
• monitor the scheduling workload to reduce the backlog of out of date work and proactively manage jobs that are delayed through outside influence
• avoid customer call back by proactively calling in response to our customers' expectations
• mobilise and drive for efficient scheduling where required
• demonstrate flexibility to schedule and plan to accommodate company direction
• ensure that all jobs have the required information, highlighting gaps and driving for improvements where necessary
• ensure the team provides good information back into corporate systems and work with the Area Controller to ensure compliance is upheld
• provide the required technical knowledge for the scheduling function
• generate effective team working relationships with other schedulers, field based staff and their managers and supervisors
• assist other Task Controllers when required to ensure the smooth running of day to day operational tasks.

What you'll need

• A customer focused approach and commitment to working as part of a team.
• Effective teamwork skills, enabling you to work in a scheduling office environment with other operational staff.
• Excellent communication, planning and organising, including the ability to plan and organise self and others.
• Concern for quality and the drive to deliver excellent quality work that consistently meets standards.
• The ability to work under pressure and effectively resolve issues at times of high frustration.
• Performance management skills so that you can achieve targeted results.
• The ability to work under strict processes and procedures.
• The ability to multi task and work successfully under pressure.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access toan interactive health and wellbeing platform.
• Support from trainedmental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail,environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.