Workplace Technology Analyst

About Moneybox

Moneybox is the award-winning app that helps you turn your money into something greater. We've brought saving, investing, home-buying, and retirement services all together into one simple app, so it's easier than ever to achieve your goals and build wealth, whatever your starting point.

Job Brief

We're evolving our Workplace Tech support at Moneybox. We're transitioning away from our current Managed Service Provider (MSP) to build an internal team dedicated to delivering top-notch, efficient support to our 450+ employees. We're seeking a proactive Workplace Tech Analyst to jump in, resolve technical issues, and provide fantastic support across all Moneybox departments.

Hybrid working & hours

This role is based in our London office for three days and two days from home per week.

Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)

• As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here's a snapshot of how you'll contribute:
• Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
• Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover
• Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.
• Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.
• Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.
• Lend a hand with project work, providing support whenever extra resources are needed.
• Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.
• Keep our meeting rooms in top shape with regular checks and proactive monitoring.
• Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.
• Maintain a well-organised and secure inventory of our laptops and other tech equipment.

• A driven, ambitious individual who's looking to build their career at an exciting, very fast-growing company.
• Has a genuine interest in technology and using it to help people work effectively
• Naturally personable, great communicator who has a passion for their work and the people they work with
• Knows how to have fun whilst maintaining a professional outlook

• Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password
• Comfortable working across both Mac and Windows environments
• Basic knowledge of iOS and Android devices
• Ability to describe technical fixes in an easy-to-understand way
• Logical thinker
• Ability to work independently with minimal guidance
• Experience with troubleshooting technical issues and keeping support tickets updated
• Fluency in English

• Opportunity to join a fast-growing, award-winning and super ambitious startup
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving, collaborative, and inclusive company culture
• Mission + Functional team socials every 8 weeks
• Company shares
• Company pension scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc.)
• Cycle to work scheme
• Wellhub subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.
• This is a hybrid role. Our office is in London, by the Oxo Tower

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential

Working Policy:

We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

Visa Sponsorship:

At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Please read before you apply!

Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.

We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: