Workplace Team Leader

The Role We are looking for an experienced Guest Experience Team Leader who embodies the warmth, professionalism and attention to detail associated with five star hospitality, while confidently leading a guest services team.

Based in a prestigious corporate workplace, you will take ownership of the guest experience across reception and shared spaces, leading by example to ensure consistently exceptional service delivery.

This is a hands on leadership role that blends hospitality excellence with people management, operational oversight and client engagement.

This is more than reception

• it is a hospitality led leadership role where standards, service culture and team performance truly matter.

Key Responsibilities

• Lead, motivate and support the Guest Experience team to deliver a consistently high quality service
• Act as the senior front of house presence, creating outstanding first impressions for visitors and colleagues
• Oversee visitor management, ensuring smooth arrivals, departures and daily operations
• Coordinate meeting room and event space setups, ensuring accuracy and presentation standards are met
• Maintain immaculate standards across reception, meeting rooms and shared areas
• Support onboarding, training and day to day coaching of team members
• Act as a key point of contact for the client and wider workplace teams, escalating issues appropriately
• Drive service standards, continuous improvement and a proactive, solutions focused culture

What We're Looking For

• Previous experience in a team leader or supervisory role within hospitality, customer service or corporate reception
• A strong hospitality mindset with the ability to lead by example
• Excellent communication, interpersonal and stakeholder management skills
• High standards of personal presentation and attention to detail
• A confident, proactive approach with the ability to manage priorities and support others
• Competence using workplace technology (Outlook, Teams and related systems)
• Experience supporting or coordinating events is desirable

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).