Workplace Solutions, Deputy Head Implementations (Client Onboarding) - EMEA

Job Title: Deputy Head Client Onboarding - EMEA, J.P. Morgan Workplace Solutions

Location: Cork, Ireland / Leeds, UK

Team: Workplace Solutions Client Onboarding

Employment Type: Full-time, In- office

Reports To: Global Head of Client Onboarding

ROLE OVERVIEW

We are hiring for an experienced and people-focused leader to join our Workplace Solutions team as Deputy Head of Client Onboarding for EMEA. In this role, you will play a leading role in shaping how we deliver onboarding and implementation services across the region. You will lead a talented team, influence and align stakeholders across the business, and deliver seamless onboarding experiences for our clients. You will set regional standards and be accountable for delivery outcomes, risk and control requirements, and stakeholder engagement across EMEA. This is a great opportunity for someone who enjoys combining leadership, delivery, and continuous improvement in a collaborative environment.

Job Responsibilities Lead Regional Delivery

• Oversee a portfolio of client onboarding and implementation projects across EMEA
• Own your team's successful, timely delivery from initial setup through to go-live
• Prioritize work and allocate resources to meet client and business needs

Inspire and Develop a High-Performing Team

• Lead, coach, and support a team of managers and specialists
• Foster a positive, inclusive, and collaborative team culture
• Support career development and growth within your team

Enhance Client Experience

• Lead key client conversations for complex or strategic implementations
• Lead cross-functional partnership to deliver high-quality onboarding experiences
• Lead escalations and drive issue resolution

Drive Continuous Improvement

• Own the regional continuous improvement roadmap
• Identify opportunities to improve processes, tools, and ways of working
• Ensure adoption of best practices and regional standards

Support Governance and Reporting

• Own the regional team governance model, reporting cadence, and KPI outcomes
• Monitor delivery metrics and provide insights to support decision-making
• Ensure team alignment with internal policies and regulatory expectations

Required Qualifications, Capabilities and Skills

• Experience in client onboarding, implementation, or project/program delivery
• Previous people leadership experience, with a passion for developing others
• Strong communication and stakeholder management skills
• A structured, problem-solving mindset with attention to detail
• Comfort working in a fast-moving, collaborative environment
• Familiarity with project management tools and data-driven reporting
• Bachelor's degree in Business, Finance, Technology, or related field-or equivalent practical experience