Workplace & Facilities Service Desk Coordinator NEW Rapport Posted today £33,000 per year Londo ...

We are excited to offer a fantastic opportunity for a detail-oriented and proactive Helpdesk & Events Coordinator to join our dynamic team. In this role, you will be responsible for managing both internal and external switchboard operations, always ensuring smooth and professional communication. You will raise and track help desk tickets to facilitate timely issue resolution, but your primary focus will be managing and booking client meeting rooms with precision and care.

Your ability to multitask, follow up diligently, and maintain exceptional attention to detail will be crucial in providing outstanding service to our clients and their employees. While this is primarily an administrative role, there will be occasions when you may be called upon to assist the team in other areas, offering a varied and engaging work experience.

This position offers an exciting environment where your efforts directly enhance client satisfaction and support a culture of excellence and responsiveness. If you are passionate about delivering top-tier service and thrive in a fast-paced setting, this role presents an excellent opportunity to advance your career with us.

Official job title: Service Desk Coordinator

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

• Manage both internal and external switchboard operations with professionalism and efficiency.
• Raise and track help desk tickets to ensure timely resolution of issues.
• Coordinate and manage client meeting room bookings, ensuring seamless scheduling and preparation.
• Provide exceptional support by leveraging your extensive knowledge of operations to assist clients and colleagues effectively.
• Demonstrate strong multitasking skills, attention to detail, and proactive follow-up to maintain high service standards.

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Passionate about delivering great service.
• Excellent personal presentation and interpersonal skills.
• Able to work as a part of a team and great communication skills.
• Flexibility and taking initiative are key and must have attention to detail.
• Ability to multitask.
• Experience in 5-star customer service is an advantage.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.