Workplace & Facilities Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

As a key member of our Facilities team, the Workplace & Facilities Manager will play a vital role in ensuring our offices are safe, efficient, and fit for purposes. This role is central to delivering high-quality, sustainable workplace environments across multiple sites, with a strong focus on project delivery, space planning, and health and safety. You will work collaboratively across internal teams and with external partners to support both day-to-day operations and long-term strategic plans for Diligenta's estate.

Benefits:

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest-free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection

What you'll be doing:

• Leading and managing all aspects of workplace and facilities operations across our regional offices
• Delivering a proactive, sustainable and compliant service across Hard and Soft Facilities Management, including security, utilities and maintenance
• Supporting and executing space planning strategies to optimise workplace design and functionality, including flexible/hybrid working environments
• Managing office moves, refurbishments and fit outs from planning through to execution
• Ensuring compliance with health & safety legislation and internal policies, conducting risk assessments, and managing contractor safety
• Overseeing and reporting on Workplace-related budgets, both Opex and Capex, identifying cost efficiencies and forecasting spending
• Collaborating with internal stakeholders such as HR, IT, Operations, and Legal to ensure workplace strategies are aligned with business needs.
• Acting as a key point of contact for external vendors, consultants, contractors and property service providers

What we're looking for:

• Proven experience in multi-site Facilities Management and Workplace Planning within a large corporate environment, ideally financial or professional services
• Strong project management capability with experience delivering office moves and refurbishments to tight deadlines and budgets.
• Knowledge of building infrastructure systems (eg HVAC, UPS), business continuity and security protocols
• Ability to analyse workplace data, space utilisation metrics, and develop workplace strategies.
• Excellent interpersonal and communication skills, with a collaborative mindset and stakeholder management expertise
• IOSH/NEBOSH certification is essential.
• Desirable: IWFM accreditation, AutoCAD or CAFM systems knowledge, degree-level education

If you need any help or adjustments during the recruitment process, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!