Workplace & Facilities Assistant (18 Hours per week)

Join Superdrug Head Office - Help Create a Great Workplace Experience!

Location: Head Office, Croydon
Hours: Up to 18 hours per week (Monday, Wednesday and Friday)
Salary: Competitive

Why Superdrug?

Passionate about delivering fantastic service and creating a great workplace environment? Our vibrant Head Office, based just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We're looking for a friendly, proactive and hands on individual to join our Office Services team. This is a varied role combining facilities support, porterage, meeting room setup and front of house reception cover. It involves active work, moving office furniture and welcoming visitors to Head Office.

Day-to-day responsibilities

As our Workplace & Facilities Assistant, you'll play a vital role in keeping our Head Office running smoothly. Your day will include:

• Receiving and distributing deliveries, parcels and post
• Moving furniture, equipment and office supplies across the building
• Setting up and resetting meeting rooms and event spaces
• Supporting office moves and workspace reconfigurations
• Welcoming visitors, guests and contractors to Head Office
• Providing reception and concierge support during busy periods and holiday cover
• Creating a positive first impression for everyone who visits Superdrug
• Conducting routine checks of meeting rooms, kitchens and shared spaces
• Supporting the Office Services team with day to day operational activities

Key Responsibilities Facilities & Workplace Support

• Receive, log and distribute incoming deliveries, parcels and courier items
• Prepare and dispatch outgoing mail and packages
• Move furniture, office equipment and supplies safely and efficiently throughout the building
• Support internal office moves and desk relocations
• Set up and reset meeting rooms to required layouts
• Assist with office events and workplace activities

Reception & Visitor Experience

• Support the Concierge and Reception teams when required
• Welcome visitors, guests and contractors in a professional and friendly manner
• Create a positive first impression of Superdrug
• Respond confidently to visitor enquiries and direct guests appropriately
• Assist with meeting room bookings and visitor arrivals
• Deliver excellent customer service to colleagues and visitors alike

Facilities Support

• Conduct routine checks of meeting rooms, kitchens and communal areas
• Report faults, maintenance issues and workplace hazards
• Maintain safe, organised and tidy storage areas
• Support the smooth day to day running of Head Office facilities

Health & Safety

• Follow all Health & Safety policies and procedures
• Carry out manual handling tasks safely and responsibly
• Help maintain a safe working environment for colleagues and visitors

What We're Looking For Essential

• Previous experience in a facilities, porterage, workplace support, logistics, hospitality or customer service role
• Comfortable working in a physically active role involving regular lifting, carrying, moving and setting up furniture and equipment
• Ability to carry out manual handling activities safely throughout the working day
• Confident interacting with colleagues, visitors and stakeholders at all levels
• Excellent customer service and communication skills
• Professional and approachable manner
• Strong organisational and time management skillsAbility to work independently and as part of a team
• Basic IT skills, including Microsoft 365 and email

Desirable

• Experience working within a corporate Head Office environment
• Reception, concierge or front of house experience
• Knowledge of Health & Safety and manual handling practices
• Experience supporting facilities or workplace services

Personal Qualities

• Friendly, welcoming and approachable
• Professional and confident when dealing with visitors
• Reliable and punctual
• Proactive with a hands on attitude
• Comfortable in a physically demanding role
• Happy working on their feet for much of the day
• Flexible and adaptable
• Organised with strong attention to detail
• Passionate about delivering excellent service

Additional Requirements

• This role involves regular manual handling, lifting, carrying and moving furniture, deliveries and office equipment. Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.
• Flexibility to support occasional events, workplace changes and busy periods.
• Willingness to provide reception and visitor support when required.

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays, pro rata)
• 2 staff discount cards for yourself and a family member or friend
• 30% discount on Superdrug Own Brand products in store and online
• Company pension scheme
• Bonus opportunity
• Access to Stream, giving you access to a percentage of your pay as you earn it
• Unrivalled Learning and Development programmes
• Enhanced family friendly policies and company sick pay
• Being part of A.S. Watson Group, the world's largest international health and beauty retailer
• Working in our modern, collaborative Head Office environment in Croydon

Conclusion

If you're someone who enjoys variety, takes pride in delivering great service and wants to play a key role in creating an outstanding workplace experience, we'd love to hear from you. Apply today and become part of the team behind That Superdrug Feeling.

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