Work Experience Lead

Unifrog s mission

We re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page).

Work experience at Unifrog

In 2022, we launched the Unifrog Placements tool with just a few schools and colleges, and it s now being used by over 45% of UK schools and has facilitated over 350,000 placements since its launch. The Placements tool makes it quick and easy for schools and colleges to administer work experience, virtual work experience (VWEX), work shadowing, and internships, all in one central place on the Unifrog platform. The more schools that sign up to and get started with Placements, the closer we can get to levelling the playing field for all students.

What you ll do

As the Work Experience Lead, you will provide outstanding customer support for school and college partners using our Placements tool. You ll be the first point of contact for any queries about the tool, resolving any issues partners, parents or employers have with the process. You ll also be responsible for training individuals, tracking the engagement and impact of the Placements tool across our partner schools. You ll be keeping Account Managers up to speed on this throughout the academic year.

Key responsibilities:

• Manage incoming queries about our Placements tool via phone call and email.

• Keep Salesforce records up to date after any interactions with partner schools and colleges.

• Continually suggest and streamline our Work Experience processes using feedback from our partners.

• Analyse engagement data, trends and notable issues on Placements usage and share this data with Account Managers and the wider UK management team.

Additional responsibilities:

• Proactively look for opportunities to continue improving our platform and support of Work Experience within schools and colleges. For example, reviewing survey responses to identify potential tweaks or process improvements.

• Support the UK Partner Success Team during busy periods, e.g., uploading school data onto the platform and troubleshooting any issues partner schools and colleges are experiencing.

• Proactively work to foster a sense of community amongst our Unifrog partners and consider how we can promote the sharing and embedding of Unifrog best practice.

Working together

You ll work alongside the Partner Success Leads and the wider UK schools and colleges team. You ll also have contact with our Data, Marketing, and Finance teams.

You ll report to the Head of Partner Success.

What we re looking for

• Strong communication skills - both written and over the phone.

• Solid training skills, ability to hold training meetings with partners virtually.

• Proven track record of excellent customer service.

• Proficient in data analysis and Excel.

• Active listening skills.

• Keen attention to detail.

• Strong organisational skills.

• Interest in the education sector is an advantage, but not essential.

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City s top 1% employers and help transform careers and destinations in schools.
• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company s direction: we love to promote great ideas, wherever they come from.

Key details

• £34,890 per annum (Grade A).

• Full-time.

• Split your time between working remotely and at our office in Hoxton, London (a minimum of 2 days per week). Applicants must be commutable to London and can expense up to £12.50 per day for travel, up to 2 days per week.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead (details on our jobs page).

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00am (GMT) on Friday 14th November 2025.

Stage 1: Application form ( 1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
  • i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
  • ii. There is a new policy update from the government about delivering Work Experience, and this has generated lots of queries from both partners and internal team members. How would you go about ensuring everyone has the information they need in this scenario? (250 words)

• iii. You receive an urgent phone call from a partner school reporting a technical issue that is hindering their use of the Placements tool. They are feeling frustrated and are looking for immediate assistance. How would you handle this situation to provide prompt and effective support? (250 words)

Stage 2: Phone task (15 minutes)

Stage 3: Video call interview (1 hour)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th November.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
• As a platform that supports teachers and students from a huge variety of backgrounds it s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
• To make sure everyone s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they re celebrating, facilitate training and group discussions . click apply for full job details