Windows 11 Deployment Engineer

Job title: Windows 11 Deployment Engineer - SC Cleared
Start date: ASAP
Duration: 3-6 months initially
Location: Derby
Day rate: £200 per day - Inside IR35/Umbrella
Standard hours: Monday to Friday 9am-5pm

OVERVIEW
We are looking for proactive and customer-focused SC Cleared Windows 11 Deployment Engineers to support users through a large scale deployment in Derby.

ROLE
As Windows 11 Deployment Engineer, you will be responsible for providing hands-on support to users as they transition to Windows 11. Working in a team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger groups.

RESPONSIBILITIES
- Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11
- Conduct both individual and classroom-style deployments
- Troubleshoot and resolve any technical issues to ensure minimal downtime
- Work closely with internal teams to ensure deployments are completed efficiently and effectively
- Providing clear guidance and updates to end-users throughout the migration process
- Able to contact 3rd party suppliers to resolve post-migration issues

REQUIREMENTS
- Active SC Clearance
- Experience of Windows migrations/deployments/hardware refresh projects
- Strong customer service skills with a user-first mindset
- Good knowledge of Office 365 and Microsoft technologies
- A positive, problem-solving approach with excellent communication skills
- Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer or Hardware Refresh Engineer or Rollout Engineer