Wholesale Operations Manager

The Wholesale Operations Manager sits at the centre of a successful Women's Ready-to-Wear brand based in Central London with global distribution. In this position, you will be looking after order management and fulfilment and liaising with global agents, wholesale accounts and the global 3PL warehouses.

You'll be the person keeping the wholesale engine running cleanly, with management of the customer order journey from placement through to delivery.

The position is ideal for a Wholesale professional with at least 2 years of management-level experience working at the intersection ofSales, Production, Finance, and Logistics. Skilled in global wholesale operations, sharpening processes and supporting distribution across international markets (Americas, APAC, EMEA).

What You'll Be Doing

• Drive operational efficiency across wholesale, working hand in hand with sales and logistics.

• Ensure accurate, timely customer order fulfilment, with strong commercial oversight of stock and shipments.

• Strengthen processes, reporting, and visibility of operational KPI's.

• Manage and mentor your team to maintain high performance standards.

Wholesale Operations Leadership

• Full ownership of every operational touchpoint across the wholesale order lifecycle.

• Oversight of customer order follow-up, customer relationships, payment and shipping terms, and wholesale service levels.

• Making sure credit approvals are signed off before shipments go out.

• Managing escalations from wholesale agents and customers.

Logistics Oversight (Non-Technical)

• Managing the Senior Wholesale Coordinator.

• Collaborating with the Logistics Manager on warehouse performance, reporting, and cost visibility.

• Oversight of stock movements, factory splits, and shipment process mapping.

Commercial Stock Oversight

• Monitoring stock availability and accuracy from a commercial standpoint.

• Making sure warehouse stock discrepancies or delays are flagged and followed through.

• Leading seasonal stock reviews and end-of-season overviews.

Reporting on the following

• Stock visibility and customer responsiveness.

• In-season and end-of-season wholesale summaries.

• Warehouse performance and costs.

• Logistics spend.

Cross-Functional Collaboration

• Close alignment with Sales, Production, Logistics Finance, and Ecommerce.

• Lead on process efficiency, with an eye always on what can be improved next.

• Supporting brand growth.

Essential Skills

• Wholesale Operations professional with at least 2 years of experience at management level.

• Brand or agency-based fashion industry experience across global wholesale operations.

• Skilled in ensuring accurate, timely customer order fulfilment with oversight of stock and shipments.

• The ability to strengthen reporting and operational KPIs.

• Experience managing and mentoring team members.

• Experience working with major US vendor compliance and EDI workflows.

• Excellent communication skills, comfortable managing relationships with international sales agents and accounts.

• Proficiency across Zedonk, Joor, WMS, VC / EDI Portals, EDI Trade Catalogues, and Microsoft Office.

Additional Requirements

• Full, permanent right to work in the UK.

• Currently living within a commutable distance of Central London.

Compensation & Benefits

• Salary in line with experience.

• 33 days annual leave, including bank holidays.

• Pension scheme.

• Clothing allowance.