WFM Reporting Analyst I-Grade B1

Overview

Reporting/Business Analyst

Responsibilities

Responsibilities to include but not be limited to the following

• Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA's in the business
• Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)
• Perform ad-hoc data analysis to support the business initiatives
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Maintain the daily relationship with the business intelligence supplier
• Seek opportunities to drive innovation and process improvement within the reporting spectrum

Recommended Qualifications

• 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
• Strong technical and numerical skills with advanced Excel skills
• Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
• Detail-oriented and passion for problem-solving
• Ability to work on own initiative or as part of a team
• Knowledge of data tools