West End Executive

Join Our Team as a Front of House Executive!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and vibrant environment? If so, we have the perfect opportunity for you! Our client, an esteemed organization located in the heart of Mayfair, is seeking a Front of House Executive to be the warm and welcoming face of their establishment.

Location: Mayfair

Salary: £28,500

Hours: 8am - 5pm / 8:30am - 5:30pm, Monday - Friday (alternated weekly)

Permanent position

Role Overview

As the Front of House Executive, you will play a crucial role in ensuring that all clients and visitors experience top notch service from the moment they walk through the door. You'll be the first point of contact, responsible for creating a positive atmosphere and maintaining a professional yet friendly environment.

Key Responsibilities

• Reception Excellence:
  • Greet tenants and visitors daily, leaving a lasting positive impression.
  • Maintain a tidy, presentable, and organized reception area.
  • Manage incoming post and deliveries efficiently.
  • Answer phone calls and provide excellent support for our virtual tenants.
  • Program access cards upon request and alternate desk duties with the Centre Manager.
• Tenant Support:
  • Deliver day to day support, ensuring a 5 star client experience.
  • Respond promptly to office and building queries while communicating maintenance requests to the Centre Manager.
  • Assist with office management tasks, like replenishing snacks, to enhance tenant satisfaction.
• Building & Facilities Management:
  • Conduct daily visual checks to uphold building standards.
  • Address maintenance issues swiftly and keep tenants informed.
  • Prepare vacant offices and communal areas for viewings, ensuring they are presentable.
• Team Communication:
  • Collaborate with reception colleagues to share building updates and coordinate responsibilities.
  • Ensure all tenant and building information flows through appropriate channels.
• Administration:
  • Maintain accurate building documentation, client directories, and handbooks.
  • Assist with move in documentation and manage access card deposits.

What We're Looking For

• A friendly, professional demeanour with a passion for customer service.
• Strong organizational skills and attention to detail.
• Excellent communication skills to engage with clients and colleagues alike.
• Proficiency in administration and familiarity with CRM systems is a plus.

Why Join Us?

• Be part of a supportive and dynamic team in a prestigious location.
• Opportunities for personal and professional growth as the organization expands.
• An engaging work environment where your contributions truly matter!

Note: This job description may evolve, and responsibilities will be discussed as the role develops. We look forward to seeing you grow with us!

Office Angels is an equal opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.