Wellness Centre Operations Manager - Liverpool's Most Historic and Iconic Building

Maya Blue Wellness Centre Operations Manager

Annual Salary £33,000.00 plus benefits (see below)

Benefits

• Free parking, meals whilst on duty
• Training, Development and Appraisals
• Employee and management annual awards
• Employee of the month awards, manager of the month awards
• Staff appreciation week
• 50% discount in Food & Beverage outlets
• Friends & Family room rates, employee assistance programme
• Summer staff party, Long service awards
• Recommend a friend bonus
• Death in service benefit
• Company pension provision
• Departmental incentives

About the Role

As Maya Blue Wellness Centre Operations Manager you will be a professional business manager responsible for the flawless running of the Wellness Centre by continuing to develop our first class team and ensuring they provide exceptional personal guest service.

You will ensure that departmental standards, goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department.

You will oversee daily operations across all the Wellness facilities including treatment rooms, pool, gym and relaxation areas.

You will manage customer feedback effectively to ensure continuous service and programme improvement.

This role offers an exciting opportunity to join an outstanding team renowned for their approach to training, career development and progression.

Qualifications & Experience

• Confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest service.
• Passionate about your team and Wellness environment and will have previous experience of training & leading within a similar role in a quality hotel environment.
• Minimum 2 years' experience in a luxury spa or wellness environment.
• Demonstrated leadership capability with a proactive, solution-focused mindset.
• Strong communication skills with the ability to lead, coach and delegate effectively.
• High attention to detail and commitment to luxury service standards.
• Basic understanding of budgets, KPIs, forecasting and operational performance.
• Experience with spa management systems and computer applications like Prem Spa, Journey etc.

Other Skills

• Great team leading and building skills.
• Excellent selling skills.
• Exceptional customer care skills.
• Empathy for your colleagues.
• Ability to work under pressure.
• Pride and attention to detail in your work.
• An exceptional & consistent personal presentation.
• Distinctive, professional and warm personality.
• Confidence & professionalism in dealing with high-profile clients.