Wellbeing & Fitness Manager

Are you passionate about delivering exceptional wellness experiences and managing high-performing fitness teams? At Champneys, we're looking for a Wellbeing & Fitness Manager who thrives in a fast-paced, guest-focused environment and is motivated to deliver excellence across every touchpoint.

The Role

As Wellbeing & Fitness Manager, you will take full responsibility for the day-to-day management of the fitness operation, ensuring exceptional service delivery, strong team performance, and an outstanding guest and member experience.

You will manage a vibrant programme of 80+ weekly classes, oversee personal training delivery, and ensure your team operates to the highest professional and safety standards.

Key Responsibilities Team Management & Performance

• Managing and developing a high-performing fitness team
• Driving accountability and performance against business goals
• Delivering training, coaching, and ongoing development

Commercial & Operational Delivery

• Executing the business plan to achieve performance and revenue targets
• Managing membership retention and enhancing the member experience

Guest Experience

• Ensuring exceptional service standards across all fitness and wellbeing touchpoints
• Delivering and managing personal training sessions and fitness programmes
• Actively engaging with members to drive satisfaction and retention

Fitness Delivery

Managing and teaching a varied class programme including:

• Aqua
• Compliance & Standards
• Maintaining strict adherence to health & safety and operational procedures
• Ensuring all systems, processes, and compliance requirements are met

What Success Looks Like

• Strong team engagement and performance
• High member satisfaction and retention
• Growth in personal training revenue and class attendance
• Consistent operational excellence and compliance

About You

• Experienced in managing fitness or wellbeing operations
• Passionate about health, fitness, and guest experience
• Strong people manager with a coaching and development mindset
• Commercially aware with the ability to drive performance
• Confident delivering fitness classes and personal training
• Honesty & Integrity
• Teamwork - Winning Together
• Strong Work Ethic & Can-Do Attitude
• Commitment to Growth
• Ownership & Accountability

Benefits

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only .