Welfare Officer

Incipio curates beautiful spaces with vibrant atmospheres for great times.

The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.

WHAT YOU'LL BE GETTING UP TO

Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:

• Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
• Unwanted attention
• Being left alone by friends / colleagues
• Limited access to phones / internet to book transport
• Showing signs of distress

Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors.

Ensure the guest involved is:

• Taken to the nominated welfare space, away from loud music and crowds
• Reunited with friends or colleagues
• Offered water
• Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
• Able to leave the venue without risk of personal injury

Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.

Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.

WHO YOU WILL BE:

• WAVE Trained
• Caring and empathetic
• A great communicator
• Have a calm head in what can be overwhelming situations
• Someone with experience within late night bars / venues as either an operator or security
• Strong spatial awareness
• Friendly, approachable and helpful
• Able to multitask
• Be extremely reliable, trustworthy and have integrity

BENEFITS & BEST BITS

• Transparent and fair TRONC Payments
• Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all of our venues

EQUAL OPPORTUNITIES EMPLOYERS

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!