Welfare Debt Officer

Job Overview

We are looking for an exceptional candidate to join the Local Authorities Revenues and Assessment service as a full time Welfare Debt Officer on a 12-month basis to support financial resilience following the introduction of the Council's Crisis and Resilience Fund which begins in April 2026.

Role Focus

This role will primarily focus on providing welfare debt and benefit support, advice and guidance to local residents who may be vulnerable in order to resolve debt issues and maximise their income. This support will predominately be through arranged visits with residents requiring support either through self request or identified by other areas of the team or the authority as a whole.

Responsibilities

• Provide welfare debt and benefit support, advice and guidance to local residents.
• Conduct arranged visits with residents either by self request or identified by other team areas.
• Support residents in resolving debt issues and maximise income.
• Provide basic advice regarding other financial impact topics such as housing, budgeting and employment support.

Qualifications

• Minimum of 2 years experience in delivering a wide range of financial and specialist welfare debt advice.
• Strong knowledge of welfare benefits.
• Experience dealing with complex debt enquiries, involuntary voluntary arrangements, bankruptcy, and Debt Relief Orders.
• Hold Debt Relief Order approved intermediary status along with certificate in money advice practice (or equivalent).

Requirements

• Clean driving licence and use of a car for travel.
• Enhanced DBS check (arranged if not already held).

Contact

For an informal discussion, please contact the Senior Officer over the Assessment Service Matthew Edwards at .