Welcome & Service Team Member 13.25 per hour

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Duration: Permanent

Working Hours: 728 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working Pattern: This role will be predominantly Saturday & Sunday working in the reception team to cover our busiest periods, with the added expectation to support peak periods such as bank holidays and school holidays. A typical working pattern during summer opening times will be 09:15-17:15 and during winter 09:45-16:15. Please only apply if you have full weekend availability.

For this role, you'll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of the visitor welcome team working at Speke Hall. This role will be based in the visitor welcome building at reception. You will be the face of Speke Hall, welcoming our visitors and giving them any information they need to have the best experience throughout their day with us.

What you'll be doing

Day to day, you'll deliver a great all round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Who we're looking for

• Customer focused with an understanding of the importance of great service
• A team player, but also able to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

Benefits

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Location

Speke Hall, The Walk, Liverpool, L24 1XD

Requirements

Compliance. Eligibility to Work in the UK

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date: 3rd May 2026