Weekend Senior IS Assistant

FTE: Range of part-time, term-time posts available

Term: Open

DIRECT APPLICATIONS - NO AGENCIES PLEASE

Information Services (IS) is seeking to appoint Weekend Senior IS Assistants with established library, IT and customer service skills. Information Services is responsible for IT and Library services, and within IS Customer Services, provide a central information hub in the Library to address Library & IT enquiries, to support customers in their use of any aspect of the Digital Infrastructure of the University and to address the wide variety of issues that students and academic staff face daily in a Higher Education setting. Applicants should have experience of working in a library, information or IT support service in a customer-facing role, and a proven ability to deal with a variety of enquiries from University students, staff and visitors. The role is based within the Andersonian Library, a busy and vibrant academic environment where a broad variety of enquiries are presented. Knowledge and experience of library circulation, online services and software packages including Microsoft Office and Outlook will be of benefit, alongside knowledge and understanding of wider University processes, procedures and systems. The postholder will join the IS Enquiries team, part of the Customer Services division of Information Services. The team offers an excellent enquiry service directly to the customer, and collaborates with colleagues throughout the Library, Information Services and the University. The ability to resolve problems on receipt or to distinguish the need for onward referral of enquiries is key to the role.

You will be expected to work on a rota basis on Sundays from in term time (September May). Shifts to be worked will be allocated in advance.

You will have a good general education to HNC / HND level, or equivalent working experience.

Library & Information Resources has a strong ethos of continuous improvement, and has been Customer Service Excellence (CSE) accredited since 2019.

Interviews are scheduled to take place on 8 September 2026.

For informal enquiries, please contact Gillian Devine, IS Enquiry Services Manager at

Department: Information Services (including IT)