Weekend Passenger Assistant

Overview

Manpower UK is looking for a Weekend Passenger Assistant to support customers at Crewe Train Station. This part time, temporary role pays £13.50 per hour for up to 15 hours per week, working Saturdays and Sundays from 10:00am to 6:00pm. The position starts immediately and requires a DBS check. Full training will be provided.

Key Responsibilities

• Meet and greet customers who have pre booked assistance services
• Escort and guide passengers around the station and to the correct platforms
• Provide reassurance, support and information throughout their journey
• Assist members of the public with enquiries and directions
• Act as a key point of contact for anyone requiring assistance within the station
• Use radios to communicate with colleagues and operational teams
• Update and upload information onto internal systems
• Deliver outstanding customer service at all times
• Manage multiple tasks in a busy and fast paced environment
• Go the extra mile to provide a positive customer experience

What We're Looking For

• Previous customer service experience
• Excellent communication and interpersonal skills
• A friendly, professional and approachable manner
• The ability to remain calm under pressure and prioritise tasks
• Confidence using computer systems and handheld radios
• A genuine passion for helping people
• Flexibility and reliability
• Comfortable being on your feet for the majority of the working day

Additional Information

Temporary position. Excellent opportunity for candidates from customer service, hospitality, retail, transport, airport or public facing environments.